APPLICATION
MAINTENANCE
Maintaining enterprise-wide
applications has become increasingly complex
and costly for many companies. Aging mainframe
systems, the continued shift to client/server
and Web-enabled systems, mergers and acquisitions,
and global expansion have forced companies
to spend more time, effort and money to keep
their applications running at peak efficiency.
As a result, IT departments are devoting
a significant portion of their budgets and
staff to day-to-day management tasks, instead
of focusing on more mission-critical projects
to promote business growth. To relieve the
drain on their IT resources, many leading
companies have made the decision to outsource
the maintenance and support of their applications
to IT services firms.
Organizations typically
outsource application maintenance to achieve
the following objectives:
- Re-deploy existing
staff to new development efforts
- Achieve higher user
satisfaction
- Lower existing maintenance
costs
- Provide better troubleshooting
- Reduce response time
- Improve stability, flexibility
and security
At Drish we know that
to cement a productive long - term relationship
with a client, it is imperative that we internalize
their organization culture and business practices.
Only then can we work harmoniously as a single
homogeneous unit. The key benefits to clients
are:
- Zero integration and
start up period
- The ability to set measurable
goals for growth
- Benefit from a learning
organization
- Potential to convert
to a joint venture or subsidiary
Our application maintenance
and support methodology takes a two-staged
approach to application maintenance, based
on recognized best practices and supported
by a stable, state-of-the-art infrastructure,
which are described below:
stage 1
- Preparation
- Planning
- Transition
stage 2
- Ongoing Maintenance
/ Steady State
- Continues Improvement
Our Application Maintenance
and Support Services comprises of:
- Application Updates
- Application Enhancements
- Content Updates
- Documentation
- Error tracking and Debugging
- Performance Testing
- Performance Monitoring
- User Support
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